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《Communication Workshop》优质课PPT课件下载
To write a letter of complaint.
If you are dissatisfied with what you bought, would you like to complain?
What item would you like to complain about?
Have you ever wanted to make complaints to the producer?
If so, how to write a letter of complaint?
What is a letter of complaint?
A letter of complaint is a letter in which you complain about the goods you bought or the service you received. It is a business letter.
Prediction :
Look at the picture in the background, try to figure out:
1.What product did the writer buy?
2.What problems does the writer want to
complain about?
3.What are the writer’s demands?
Reading
Read the letter. Match the titles(1-6) with the paragraphs(A-E). There is one extra title you don’t need.
1. Poor service
2. False claims
3. The product
4. Money back
5. Diet programme
6. Poor quality
Para A
Para B
Para C
Para D