《Writing》最新PPT课件优质课下载

《Writing》最新PPT课件优质课下载

The reason is that I_______(buy) a new car on your shop two weeks ago, but I found there is somthing wrong________the automobile engine.It's very dangerous. And much to my disappointment,the related staff______ (be) so impolite that they refuse to give me a_________(satisfy) solution ______the problem. To make matters worse, I spent_______large amount of money on the car, ____ I can't get the quality and rights________ (guarantee).

I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter______(settle) properly by giving a new car to me before this Saturday.

Thank you for your consideration and I am looking forward to your reply.

Yours,

Wang Qian

Fill in the blanks

Dear Sir,

I am Wang Qian, one of your customers. I’m writing to make complaint about the poor service I have received, and ask for a reasonable compensation.

The reason is that I bought a new car on your shop two weeks ago, but I found there is somthing wrong with the automobile engine.It's very dangerous. And much to my disappointment,the related staff are so impolite that they refuse to give me a satisfying solution to the problem. To make matters worse, I spent a large amount of money on the car, but I can't get the quality and rights guaranteed.

I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving a new car to me before this Saturday.

Thank you for your consideration and I am looking forward to your reply.

Yours,

Wang Qian

Find the phrases and structures

1. 抱怨 ________________________

2. 糟糕的服务 ________________________

3. 对问题的满意答复 ________________________

4. 解决问题 ________________________

5. ...出现问题 ________________________

There is something wrong with...

make a complaint about

poor service

a satisfying solution to the problem

deal with/solve the problem

6. 调查此次事件