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选修7《Using LanguageⅡ》优质课PPT课件下载
Listen to the dialogue between Angela and the tour guide and find out her problems.
Angela:① I’m sorry but we weren’t _________ with the tour.
② It was so ______ we __________ outside…I know we ________ the whales and saw them on the videocamera and that was great, but we really wanted to ____________ and watch the whales from there. My two kids are very ___________.
③ I’m afraid that’s not ____________.
very happy
wet
couldn’t go
heard
stand outside
disappointed
good enough
A letter of making complaints
I’m feeling annoyed /unhappy/unsatisfied…
I am writing to make a complaint on …
I am wring to inform you that I find …unsatisfactory.
I wish to express my dissatisfaction/disappointment about…
I’d like a (full) refund, please.
I would appreciate it very much if you could…
I believe you will take my complaints seriously and…
I hope you can make an investigation into this matter as soon as possible.
Thank you very much!